Checkout workers in training for London 2012
Customers in the Netherlands, used to swiping their payment cards and keeping them, are experiencing problems with a new system where they must insert their card into the terminal and leave it there until the transaction is complete, De Telegraaf reports today.
The change in procedure is making many customers forget to remove their card so usually sedentary checkout workers are having to go after customers to return their cards to them. This new "100 metres with credit card relay", while great for supermarket workers' fitness, leads to delays at the till and therefore longer queues.
In addition to confusion over when to take it out, some confounded customers are also experiencing insertion difficulties as "sometimes the slot is on top and sometimes it's on the bottom"
The new system was launched this spring to protect consumers from card skimming.
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